Help Your Clients Simplify Utility Setup for Their New Home with OneSource

There’s a gap between closing day and moving day—and it’s costing both you and your clients.

That’s because most borrowers don’t know who their utility providers are until they’re about to move in. Then, they spend hours on hold trying to set up electricity, internet, water, and gas. They often overpay for generic service bundles and it’s easy to get overwhelmed by the process.

Lenders and loan officers have a valuable opportunity to guide their clients through the chaos, enhance the borrower experience, and capture additional revenue in the process. Without a system in place to help them during the pre-close window, lenders lose engagement—and leave both loyalty and long-term earnings on the table.

OneSource fills the pre-close gap with a seamless, automated utility concierge—built into your Total Expert workflow. Borrowers are contacted at the right time, guided through service options at their new address, and fully set up before move-in day. Electricity, internet, water, security, trash—done. You stay connected with your clients at a critical stage of their homebuying journey while we handle the logistics. No added staff, no added cost. Just a smoother borrower experience, less stress, and a branded touchpoint that makes your team look like heroes.

And yes—you earn revenue from select service activations.This is borrower engagement that pays off before the loan even closes.