Lending

4 Reasons 2022 Inflation Spike Won’t Kill U.S. Economy

5 mins read
April 12, 2022
By
Total Expert

By Julian Hebron, The Basis Point

There are only two other times in modern history when consumers have been more financially anxious than they are now, and inflation is their main worry as the second quarter kicks off. This begs the question: will the 2022 inflation spike kill the economy for consumers? Short answer: no.  

Consumer Financial Anxiety Requires Education  

Thirty-two percent of Americans worry that inflation will hurt their finances in 2022, according to the University of Michigan consumer sentiment index. Consumer sentiment was only worse in two other periods: the March 1979 to 1981 recession and the peak of the global financial crisis in 2008.

Financial headlines can be confusing to consumers. Headlines are louder, more frequent, and less informed in the social era. Still, we can’t dismiss how consumers feel about their financial prospects. Instead, we must educate them, and below is a four-part strategy.  

The 2022 Inflation Spike Drops by 2023

Here’s the basic cycle of consumer sentiment right now:  

  1. Consumers are ignited by headlines of rising prices for gas and essential items.
  1. Politicians fuel this fire and fear by blaming it on other politicians.  
  1. It becomes a populist tire fire when famous rappers joke how they were robbed at the gas station.

Worry is warranted if inflation was expected long term, but it’s not. Here’s the inflation outlook that most headlines skip:

  • Today, annualized CPI inflation is 7.9%. Goldman Sachs expects this will cool to 5.6% by year-end 2022 and to 2.8% by year-end 2023. Wells Fargo expects this will be a similar 7.5% by year-end 2022 and cool to 2.6% by year-end 2023.
  • CPI inflation gets all the headlines but has less influence on the Fed, which prefers PCE inflation because it tracks more goods people buy, and does a better job tracking how people adjust spending when prices change.
  • Today, annualized Core PCE – the inflation measure that most influences Fed rate policy – is 5.4%. Goldman predicts this will cool to 3.9% by year-end 2022 and to 2.4% by year-end 2023. Wells Fargo expects this will cool to 4.9% by year-end 2022 and cool to 3.0% by year-end 2023.
  • If this happens, inflation could normalize much sooner than anxious consumers think.

Fed Inflation Fighting Playbook in 2022

To bring inflation down to these estimated 2023 levels, the Fed has begun raising short-term bank-to-bank lending rates. In late-March 2022, The Daily Shot summarized this Fed playbook well, noting:  

“Eight 25 bps hikes are now fully priced in (nine including the one this month). Of course, there aren’t eight additional Federal Open Market Committee (FOMC) meetings this year, which means we will get a few 50 bps hikes along the way.”

That the targeted Fed Funds Rate has been 0.25% since COVID hit the U.S. two years ago. The March 16, 2022 rate hike, noted above, brought that rate up to 0.5%.  

The Fed had also been buying mortgage bonds to keep rates low since 2009. It ended that buying in the first quarter of this year.

Near-zero rates and years of bond buying have supported consumers, and businesses, well through a post-financial crisis economy plus a pandemic.

2Q22 Mortgage Rate Spike is Early Reaction to Fed Playbook

But reversing this stimulus is jarring at first. By “fully priced in,” the note above means bond markets have already reacted strongly to Fed moves.  

For example, mortgage rates have risen almost 2% in 2022 – from low-3% in December to around 5% now.  

Mortgage rates rise when bond prices drop in a selloff, and bonds have sold off in 1Q22 as investors see less Fed bond stimulus and more Fed rate hikes.

Bond investors also hate inflation because it erodes future returns, so this has also contributed to bonds selling and rates rising.

But if lower inflation outlooks for 2023 hold true, this 2022 rate spike may moderate.

About That Inverted Yield Curve & Recession

Another anxiety-producing narrative is about an inverted yield curve leading to recession. It goes like this:  

  • The Fed hikes overnight bank-to-bank rates from 0.25% early-2022 to 2.75% early-2023.
  • This causes 2 Year Note yields to spike more (now near 2.29%).
  • This could make 2 Year Note yields higher than 10 Year Note yields (now near 2.34%).  
  • Inverted yield curves where short rates exceed long rates often signal recessions.  

This is a valid narrative, and it’s definitely fueling headline fires right now.  

But most economic growth outlooks peg inflation-adjusted GDP at around 3% for 2022 and 2.5% for 2023.  

This GDP growth is in line with pre-pandemic years, and while 2023 GDP growth projections decrease, a recession is when inflation-adjusted GDP goes negative, and no major projections call for that.

2022 Inflation Won’t Kill the Economy

It’s unsurprising consumers are frightened by today’s headline inflation figures. We can expect politicians to stoke inflation fears more in 2022. And who’s not going to click on inflation jokes from clever celebrities?

But I hope the four themes and supporting data above help you cool things down for your customers and team members. You can be sure I’ll be watching that consumer sentiment figure for you as this plays out.  

These datasets are updated all the time, so you can follow along at The Basis Point.  

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**This content was originally published on Housingwire.com**

In this conversation with HousingWire’s Allison LaForgia, Total Expert Founder & CEO Joe Welu outlined how the company’s evolution to Customer IQ is reshaping the way lenders engage borrowers and drive growth.

"We just announced Customer IQ as this next evolution of our platform,” Welu said. “Taking what we built with Customer Intelligence . . . and we’ve reimagined it for the AI revolution, what we call this 'agentic lending opportunity.'"

At the core of that evolution is a system designed to unify and interpret data in real time. “Customer IQ aggregates all of the different data points and interprets what those data points mean . . . what’s going on in my customer’s life at this moment that I can connect with them on and provide value to them,” he explained.

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From there, that insight doesn’t sit idle. It becomes actionable through AI-driven engagement. “Customer IQ brings all that together, and then it puts it into our agentic layer, which ultimately is AI agents that can go out and have a conversation, send a text, a voice call, and then bring the loan officer into the loop.

The result is a clear shift from traditional workflows. “If you think about a loan officer historically, they would be going through their database at random… [now] the AI agent will bring them into the loop,” Welu said.

When it comes to measurable impact, Welu didn’t hesitate. “It’s hard to overstate how extraordinary some of the results that we’re seeing are,” he said. “We’ve seen people increase the applications… three to four times more loan applications than if they just use the humans.

That scale is driven by a simple shift in capacity.  “You’re limited on how many of those people you can talk to… now I can go out, talk to thousands and thousands of people… and put time on the calendar for that loan officer.”

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But the opportunity extends beyond volume alone. Welu emphasized a broader strategic shift toward deeper customer relationships. “The most profitable way to grow their organization and build a sustainable lender in 2026 and beyond, is to go really deep with your customers, get loyalty…the limiting factor to doing that was ultimately, day-to-day human behavior,” he said.

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The Reputation Playbook for Lenders Who Want to Grow in the AI Era

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Meet the Partner: Birdeye

Birdeye is the #1 Agentic Marketing Platform for multi-location brands. Financial institutions use Birdeye to manage their online presence, collect and respond to customer reviews, monitor local listings, and turn customer feedback into actionable growth intelligence. Birdeye’s platform unifies the marketing stack to help lenders, banks, and credit unions build trust at scale—branch by branch, advisor by advisor—so every part of the organization is earning customer confidence before, during, and after the relationship begins.

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For most financial institutions, the customer relationship begins when someone fills out an application, walks into a branch, or picks up the phone. But that’s not when your customer’s journey begins.

Long before a borrower reaches out, they’ve already started forming an opinion about you, your competitors, realtors, and the mortgage industry in general. They’ve searched for lenders in their area, read reviews, seen the news, and talked to family, friends, and coworkers. They’ve probably even asked Claude or ChatGPT to compare rates from local banks and credit unions. They’ve scanned branch listings, looked at star ratings, and made a shortlist of their top choices. They’ve done a lot. And all without ever speaking to a single person on your team.

That’s the new front door for financial services. And for too many institutions, that front door is invisible, inconsistent, or completely closed. It’s a huge problem that Total Expert and Birdeye are working together to solve.

The shift happening right now in borrower discovery

Borrower behavior has changed in ways that most financial institutions haven’t fully caught up with yet. For a long time, reputations in financial services were built through branch relationships, local presence, referrals, and personal trust. Those things still matter but, today, trust is often built or lost before a borrower ever speaks to a loan officer, banker, or advisor.

A borrower may first meet your brand through a Google search, an online review, a branch listing, a social post, or an AI-generated answer. They may ask AI platforms which lender is best for first-time homebuyers, which credit union has the best service, or which local bank is easiest to work with. In that moment, your reputation isn’t just what your brand says. It’s what the digital ecosystem can find, understand, and validate about you.

The data backs this up. Birdeye’s State of Online Reviews 2026 report found that review volume grew 30.7% year over year in 2025, with Google capturing nearly 80% of all reviews. Meanwhile, McKinsey describes AI-powered search as the “new front door to the internet,” with research showing that half of consumers already use AI-powered search and that AI search could influence $750 billion in revenue by 2028.

For financial institutions, this matters because trust is a product you can’t put a price on. People are making decisions about homes, savings, credit, and their financial future. If your branch information is inaccurate, your reviews are negative or outdated, or customer feedback goes unanswered; you may lose the borrower before the relationship even starts.

What Birdeye does and why it matters for financial institutions

Birdeye replaces fragmented point tools with one full-cycle platform. Instead of forcing small teams to manually update data, custom AI agents execute marketing playbooks autonomously across hundreds of locations. For financial institutions, it helps manage the full digital presence of every branch, advisor, and location—at scale.

In practical terms, that means:

  • Keeping branch and location data accurate and consistent across every major listing platform and search engine
  • Collecting customer feedback and reviews at key moments in the borrower journey
  • Monitoring and responding to reviews across Google and other platforms—quickly and at scale
  • Surfacing customer experience signals by branch, loan officer, product line, or market so teams can identify where trust is strong and where it’s breaking down
  • Building the content, consistency, and credibility signals that AI-driven answer engines use to recommend businesses to consumers

Birdeye’s State of AI Search 2026 report found that in an analysis of ChatGPT, Gemini, and Perplexity, 80% of brands were cited at least once in AI-generated answers—but only 15% held the top citation position with their own owned domain. AI search rewards clarity, structure, and consistency. The financial institutions that win in AI-driven discovery will be the ones with the most trusted, complete, and credible local footprint.

That’s exactly what Birdeye is built to create.

How Total Expert and Birdeye work together

Most financial institutions don’t have a data problem. They have a connection problem.

Customer signals are everywhere: CRM records, reviews, surveys, branch interactions, loan officer conversations, and servicing feedback. The issue is that these signals often sit in separate systems. So, by the time a team sees the pattern, the moment to act has already passed.

Total Expert helps financial institutions manage customer engagement and relationship journeys. Birdeye helps them capture feedback, manage reputation, improve local visibility, and turn customer signals into action. Together, they connect the relationship layer with the reputation and experience layer—so the intelligence flows in both directions.

Here’s how the integration works in practice:

  • Lenders can request feedback from borrowers at important moments in the relationship journey—after an application, closing, branch visit, or servicing interaction
  • Survey responses and customer experience scores from Birdeye can flow back into Total Expert, giving relationship teams visibility into how borrowers are feeling inside the systems they already use every day
  • A positive review can strengthen local visibility and reinforce trust in that branch or advisor’s digital presence
  • A negative review or recurring complaint can trigger service recovery or escalation—before it becomes a bigger problem
  • Patterns in feedback data can become operational priorities, helping regional or branch leaders identify where the experience is breaking down and course-correct quickly

This is the shift financial institutions need to make: feedback shouldn’t sit in a dashboard. It should move into the daily workflow of the business.

From reactive to proactive: the future of experience-driven growth

The traditional model of reputation management was reactive. A customer leaves a review. Someone responds. A report gets created. Maybe a trend reaches leadership weeks later.

That model is too slow for how borrowers make decisions today.

PwC’s 2025 Customer Experience Survey found that 52% of consumers stopped using or buying from a brand after a bad product or service experience, and 29% stopped because of poor customer experience online or in person. Experience isn’t a soft metric. It directly affects loyalty and growth.

Together, Total Expert and Birdeye give financial institutions the tools to move earlier and act faster. AI can help teams listen at scale—bringing together signals from reviews, surveys, social channels, listings, and CRM systems. It can help teams act faster by identifying urgent issues, drafting responses, routing follow-ups, and giving branch and regional leaders clear next steps. And it can help leaders see what’s working: which branches are earning the strongest trust, which loan officers are creating the best borrower experience, and which themes are driving referrals and conversion.

This is where reputation management becomes something bigger: experience-driven growth.

Accessible through the Expert Partner Network

For Total Expert customers, accessing Birdeye is straightforward through the Expert Partner Network—the same ecosystem where lenders can access a range of integrated tools and services designed to support every stage of the borrower journey.

Instead of standing up a new workflow or managing a separate vendor relationship, Birdeye’s capabilities become part of how your team already operates. The feedback loop between Birdeye and Total Expert means your relationship data gets smarter over time, your team sees the signals they need in the right context, and your borrowers experience a more consistent, responsive institution at every touchpoint.

The lenders who win will earn trust before the first conversation

Winning in today’s market isn’t just about having the best rates or the most loan products. It’s about being the institution borrowers find, trust, and choose—often before they ever pick up the phone.

The financial institutions that get ahead will be the ones treating reputation as an operating signal rather than a marketing metric. They’ll use customer feedback as real-time intelligence. They’ll build the kind of consistent, trusted digital presence that earns borrowers in a world where AI is increasingly answering the question, “Who should I work with?”

That’s what Total Expert and Birdeye make possible—together.

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